Effective Date: 01.09.2023
At Cadence Initiative Limited we are committed to providing our clients with the highest quality marketing and research services. We aim to ensure your satisfaction with every project we undertake. However, we understand that there may be circumstances where returns are necessary. This Returns Policy outlines the procedures and guidelines for returns in such cases.
1. Eligibility for Returns
Please review the following eligibility criteria before proceeding with a return request:
1.1 Quality of Services: If you are not satisfied with the quality of our marketing and research services, you may be eligible for a return.
1.2 Unmet Expectations: If the services provided do not meet the agreed-upon specifications, objectives, or timelines outlined in the contract or project agreement, you may request a return.
1.3 Cancellation of Services: If you decide to cancel a project before it is initiated, you may be eligible for a return of any pre-paid fees in accordance with the terms and conditions of the contract.
2. Return Process
To initiate a return, follow these steps:
2.1 Contact Us: Please contact our Client Services team at info@cadenceinitiative.com to inform us of your intent to request a return. Provide the following information:
- Project or contract number
- Detailed reasons for the return request
- Supporting documentation, if applicable
2.2 Assessment: We will assess your request, review the project details, and determine whether it qualifies for a return.
2.3 Resolution: If your return request is approved, we will work with you to determine an appropriate resolution. This may include revising the project, providing additional services, or issuing a refund, as agreed upon by both parties.
3. Refunds
3.1 Refund Approval: If a refund is approved, it will be processed within 14 business days. The refund will be issued in the same form of payment used for the initial transaction unless otherwise agreed upon.
3.2 Refund Notification: You will receive a notification via info@cadenceinitiative.com email once the refund has been processed.
4. Exclusions
Please note that the following situations are generally not eligible for returns:
4.1 Completed Services: Services that have been successfully completed in accordance with the terms of the contract.
4.2 Change of Mind: Requests for returns based on a change of mind or preferences unrelated to the quality or scope of services provided.
5. Contact Us
If you have any questions or concerns regarding our Returns Policy, please contact our Client Services team at info@cadenceinitiative.com
Cadence Initiative Limited reserves the right to amend or update this Returns Policy as needed. Please refer to the most recent version on our website for any changes.
Thank you for choosing Cadence Initiative Limited for your marketing and research needs.